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JOB POST: B.Tech/ BE with Computer Science and IT at Dell, Hyderabad: Walk-in-Interview on July 7

JOB POST: B.Tech/ BE with Computer Science and IT at Dell, Hyderabad: Walk-in-Interview on July 7

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About

Dell, Hyderabad invites eligible candidates for a walk-in-interview for the post of Senior Associate, Client Technical Support on July 4, 2020.

Key Responsibilities
  • Responds to customer technical problems/issues related to hardware, software, and networking via e-mail/chat and phone.
  • Owns customer issues from beginning to resolution (handles in place).
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues.
  • Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
  • Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
  • Recreates, identifies and provides input on unique or recurring customer problems.
Qualifications
  1. Minimum Graduates in any stream. (10+2+3)
  2. Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience full-time experience.
  3. 2-4 years of relevant technical troubleshooting experience
  4. Candidates with technical qualification (B.Tech/ BE with Computer Science and IT)
  5. Should be open to work in night shifts in a 24×7 environment
  6. Should have excellent communication skills in English
  7. Remains knowledgeable of Dell’s product line, current industry products, and technologies
  8. Focuses on delivering a positive customer experience according to Dell standards
  9. Monitors and tracks issues to ensure accurate resolution.
Salary

Highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment will be provided to the selected candidates.

How to Apply?

Interested candidates can apply online by clicking here. The walk-in-Interview will be held on July 4, 2020.

For further details, click here.

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