“The price of light is less than the cost of darkness.”- Arthur C. Nielsen, Market Researcher & Founder of ACNielsen.

Efficient customer complaint handling strategy and mechanism is very important for customer retention, customer lifetime value and customer satisfaction. In a digitally connected world, while bad word of mouth can ruin the image of a company, positive word of mouth can directly impact the topline.

This course will focus on various techniques and strategies for effective customer complaint management in a digital world.

Date: 31st August

Venue: IITKGP Extension Center, Saltlake, Kolkata

Course Fee:

  • For industry participants – INR 10,000
  • For teachers in universities, colleges, institutions – INR 7,000
  • For students – INR 3,000
  • 18% GST is applicable over the above mentioned course fee
  • 10% discount for early bid registration
  • 10% for 3 and more registrations together from same company/institute

Important Dates:

  • Last date of Early Bid Discount (10%) – 15th July, 2018
  • Last date of Registration – 15th August, 2018
  • Last date of Booking Accommodation – 15th August, 2018
  • Intimation to selected candidates- 16th August, 2018

How to register?

  • Option 1:
    • Go to https://erp.iitkgp.ernet.in/CEP/courses.htm
    • Search for the course and register online
  • Option 2:
    • Pay the amount via online banking: Name of Bank Account: CEP-STC, IIT Kharagpur; Bank Name: Syndicate Bank; Branch Name: SRIC, IIT Kharagpur; SB Account No.: 95562200002955; IFSC Code: SYNB0009556; MICR: 721025103; SWIFT: SYNBINBB120.
    • Email the filled up registration form with payment details

Course coordinator:

Dr Swagato Chatterjee
Email: swagato@vgsom.iitkgp.ac.in
Mobile: 9343931795

For more information, click here.

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