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JOB POST: Support Associate at SAP, Bangalore: Apply Now!

Applications are invited from eligible candidates for the post of Support Associate at SAP, Bangalore.

SAP SE is a German multinational software corporation based in Walldorf, Baden-Württemberg, that develops enterprise software to manage business operations and customer relations. The company is especially known for its ERP software.

What we can offer you

  • Career progression – At SAP we are known for offering employees the tools and support to develop in their career. 
  • Training – each employee will have a development plan that involves a mixture of on-the-job learning and knowledge-based training. 
  • Supportive environment – we encourage expression, collaboration, individuality and diversity – you will work with global teams spanning a range of nationalities and languages. 
  • Working on world class cloud products and services – enhancing your technical and SAP knowledge. 

Expectation and Tasks

Responsibilities include but are not limited to: 

  • Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters. 
  • Report errors and identify possible resolution to development support 
  • Provide consulting for customers on procedural issues and queries 
  • Provide Mission Critical Support on weekend and evening shift as scheduled 
  • Share knowledge within a global team 
  • Create content for and maintain the technical knowledge databases 
  • Create check tools and workarounds for customers’ issues 
  • Create supportability and analysis tools for customer use 

Education Qualification

A degree in Computer Science, Information Technology, Software Engineering, Business Information Systems, Engineering, Science or a related discipline is required.

Skills and Competencies

  • An early adopter mindset and the ability to thrive in a changing environment 
  • Strong collaboration skills and a flexible approach to working in teams 
  • Bias toward action, initiative and a focus on business strategies 
  • Systematic, communicative, and creative focus 
  • Excellent customer focus & English communication skills (oral and written) 
  • Enjoy and derive satisfaction from communicating with customers 
  • Strong ability to capture a complete and accurate problem/symptom description of reported issues 
  • Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions 

Work Experience

  • Looking for 1 – 3 years experience 
  • Relevant work experience in an IT related consulting/support/development role is an added advantage
  • Willingness to learn ABAP and Fiori with good coding knowledge in any Language

How to Apply?

Interested applicants can apply for the post through this link.

Click here to view the official notification for the post of Support Associate at SAP, Bangalore.

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