Applications are invited for the post of Process Associate at HCL Technologies Limited, Noida.
HCL Technologies Limited is an Indian multinational information technology services and consulting company headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise.
BCom, CA, Masters in Business Administration, MCA, MCom
- To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA
- Able to work independently and efficiently to meet SLA
- Able to comprehend the request of the customer and meet the quality standard
- Attendance/Login Hours/Unscheduled Leave/SLA targets as per defined by the process
- Improving skill level through self-development / nominating training programs skill reverification Tests
- Meet the defined Quality Scores. Innovation & Process Improvement
- The individual should be able to work effectively in a team whilst enthusing others to do the same for the achievement of common goals of the team
- To consistently meet or exceed CSAT parameters as defined for the process.
How to Apply?
Interested applicants can apply for the post through this link.
January 30, 2021
For more details, click the link below.