JOB POST: Process Associate – Customer Service at Genpact, Hyderabad: Apply Now!

Applications are invited from eligible candidates for the post of Process Associate – Customer Service at Genpact, Hyderabad.

Genpact is an American professional services firm legally domiciled in Bermuda with its headquarters in New York City, New York.

Responsibilities
  • Respond to customer queries and customer’s concern.
  • Making outbound calls to Customers and Employers.
  • Provide support for data collection to enable Recovery of the account for end user.
  • Maintain a deep understanding of client process and policies.
  • Reproduce customer issues and bring up product bugs.
  • Provide excellent customer service to our customers.
  • You should be responsible to exhibit capacity for critical thinking and analysis.
  • Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment.
Qualifications
  • Minimum Qualifications:
    • Graduate (Any Discipline).
    • Freshers are eligible.
  • Preferred Qualifications:
    • Previous experience in a customer service role chat/email/voice.
    • Effective probing skills and analyzing / understanding skills.
    • Analytical skills with customer centric approach.
    • Excellent proficiency with written English and with neutral English accent.
    • You should be able to work on a flexible schedule (including weekend shift).
  • Master Skills List: Corporate.
How to Apply?

Interested applicants can apply for the post through this link.

Click here for the official notification for the post of Process Associate – Customer Service at Genpact, Hyderabad.


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