JOB POST: Technical Support- Social Media at HP, Bengaluru: Apply Now

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Applications are invited for Technical Support- Social Media at HP, Bangalore for the year 2021. Online applications are open on the official website.

About HP

HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

Eligibility

Education and Experience Required:

Edureka - PG Diploma in AI & Machine Learning
Edureka - PG Diploma in AI & Machine Learning
  • High school education or Equivalent. To adequately perform the duties of the job individuals must possess a minimum of 6 months to 1 year general experience, or equivalent college level education.

Knowledge and Skills:

  • Articulate in excellent written and verbal communication skills.
  • Experience in customer facing role either remote or face to face.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Demonstrated problem solving skills.
  • Accuracy in data entry.
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role, e- support, e-chat, or similar.
  • Familiarity with computer technology.
  • Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Responsibilities

  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgment may be used to supplement the outlined process.
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example more complex warranty).
  • Begin to proactively assist customers to avoid or reduce problem occurrence.
  • Work is often reviewed by Supervisor or Team Lead.

Click here to apply for Technical Support- Social Media at HP, Bengaluru.


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