TCPS Analyst at American Express
General

JOB POST: TCPS Analyst at American Express, Gurgaon: Applications Open

Applications are invited for TCPS Analyst at American Express, Gurgaon for the year 2021. Online applications are open on the official website.

About American Express

The American Express Company is a multinational financial services corporation headquartered at 200 Vesey Street in the Battery Park City neighborhood of Lower Manhattan in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average.

Eligibility

Graduate with 0 – 3 years of Prior Experience.

Responsibilities

This is a blended profile which requires:

  • Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
  • Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
  • Handle Escheatment calls and faxes.
  • Process Refund Requests, Overspend and Excessive Balance cases
  • Candidate should be able to multi-task and prioritize work to ensure balance is met between regulation, policy, and customer service experience.
  • Respond to customer escalation and conduct a root cause analysis of the escalation 
  • Leverage expertise in analyzing risk related data, identifying fraud connections 
  • Manage change effectively to meet / exceed performance targets.
Click here to apply for the Post of TCPS Analyst at American Express, Gurgaon.

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