JOB POST: Support Engineer at Microsoft, Hyderabad: Applications Open

Applications are invited for Support Engineer at Microsoft, Hyderabad for the year 2021. Online applications are open on the official website.

Role

Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.

You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and Web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management.

Your day to day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.

Eligibility

Required

  • Excellent understanding of Database concepts and deployments
  • Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
  • Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
  • Excellent Communication Skills – verbal, listening, and written (including technical writing).
  • Passion for technology, lifelong learning and professional development.
  • Experience in one or more of these areas desirable
    • Experience supporting Azure or other cloud-based solutions
    • Microsoft certifications in data platform or Azure technologies
    • Experience troubleshooting distributed solutions
    • Experience troubleshooting Open Source Databases like MySQL, Postgre SQL, etc.,
    • Basic Networking, Storage and Platform troubleshooting skills
Responsibilities
  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Click here to apply for the post of Support Engineer at Microsoft, Hyderabad.


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