JOB POST: SPS Supervisor at Amazon, Bengaluru: Applications Open

Amazon Bengaluru invites job applications for SPS Supervisor for the year 2021. Online applications are open on the official website.

Job description

Seller Support at Amazon provides candidates with an opportunity to join a diverse, multicultural team with direct partnerships across extensive worldwide locations. Amazon and Seller Support pride ourselves on growing talent and leadership from within, offering multiple career paths in areas such as people management, program management, technical support, HR, training and development and workforce planning.

Roles within Seller Support at Amazon offer candidates the opportunity to grow and develop skills such as mentorship, coaching, negotiation, process improvement, account management, data analysis, presentation and communication all while contributing to our vision of creating and sustaining a culture of approachable excellence that delivers a remarkable and reproducible Seller experience.

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Eligibility
  • Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
  • Demonstrates ability to analyze data, using the data to drive decision making.
  • Fosters a positive team environment and collaboration within the site.
  • Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
  • Strong interpersonal and communication skills with the ability to communicate effectively to a wide range of constituencies in a diverse environment.
  • Ability to maintain composure in critical situations and communicate clearly with both internal and external stakeholders.
  • Demonstrates ability to analyze data, using the data to drive decision making.
  • Fosters a positive team environment and collaboration within the site.
  • Easily approachable, cooperative, and a team player, easily gains the trust and support of Associates and peers.
  • Demonstrates effective, clear and professional written and oral communication.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
  • Demonstrates effective communication, composure, and professional attitude.

Preferred Qualifications:

  • Demonstrates effective, clear and professional written and oral communication
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.
  • Demonstrates effective communication, composure, and professional attitude.
Responsibilities
  • Manages performance and behavior of 18-24 Amazon Associates through effective 1:1 meetings, coaching, and mentorship.
  • Implements performance goals, monitors and evaluates against pre-set goals implementing action plans to resolve performance barriers as needed.
  • Reviews and analyzes performance metrics to identify areas of opportunity that will drive performance improvement.
  • Ensures that Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.
  • Partners with workforce management to execute daily staffing plans, identifies and reports significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.
  • Manages schedules, monitors adherence, time-off planning, and attendance in partnership with Workforce Management.
  • Participates in daily Kaizen events to identify and implement process improvement change initiatives.
  • Conducts Seller interaction audits and provide coaching to improve performance.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
  • Create analytical capability in the process to analyze performance trends and follow up corrective plans.

Apply here for SPS Supervisor at Amazon, Bengaluru.

 

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