JOB POST: Quality Team Lead at Myntra, Bengaluru: Apply Now

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Applications are invited for Quality Team Lead at Myntra, Bengaluru for the year 2021. Online applications are open on the official website.

About Myntra

Myntra is India’s leading e-commerce company committed to making fashion and lifestyle products accessible to everyone. We are a company that is constantly evolving into newer and better forms and we look for people who are ready to evolve with us. We give utmost priority to customer experience and aim at providing world class service to our customers.

Edureka - PG Diploma in AI & Machine Learning
Edureka - PG Diploma in AI & Machine Learning
Eligibility
  • Should be a graduate.  
  • Should have strong interpersonal skills & people management skills
  • Excellent written and verbal communication in English & excellent verbal communication in Hindi.
  • Should have at least two years of work experience in quality in a contact centre with both voice and non-voice processes.
  • Should have at least one year of experience in a team manager /leader role in a contact centre. 
  • Six sigma green belt certified will be an added advantage
Responsibilities
  • To lead a team of quality analysts
  • Will be responsible for the audit and governance plans for all lines of business at the level 2 wing of the contact centre which includes the social media team, escalation desk and outbound team.
  • Accountable for identifying process gaps and liaison with the respective stakeholders to fix the same. 
  • Work along with the key stakeholders to improve the interaction quality and customer experience. 
  • Identify and recommend different ways of audit sampling and feedback improving mechanisms.
  • Work with managers of different lines of business to outline the specific data needs.
  • Hold regular reviews with respective teams and stakeholders.
  • Ensure analysis of audit data and the findings to be shared with the respective stakeholders periodically. 
  • Responsible for upskilling quality analysts. Identify their areas of opportunity and recommend internal/external development programs.
Click here to apply for Quality Team Lead at Myntra, Bengaluru.


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