JPMorgan Chase & Co, Bengaluru invites job applications for QA Specialist post for the year 2021. Online applications are open on the official website.
The QA Specialist is responsible to ensure our operations team delivers a fair customer outcome to our clients. Our team leads provide a daily quality control. A part of the role will be, to quality assure those controls.
Another part of the role will, to listen to calls and read chats and check them against the underlying processes and procedures to do a direct assessment. For each case an individual feedback will be provided. In monthly alignment meetings the learnings will be shared with the team leads and senior leadership.
- Postgraduate/ MBA (or bachelor’s degree preferred)
- Experience in the financial service industry with retail customers
- 2 + year experience in QA
- Perform quality assurance on defined samples of completed quality controls and complete individual assurance on other cases
- Setup and maintain regular reporting for team leads and senior leadership
- Participate in and lead team discussions on the calibration of findings and build consensus
- Track and review Quality Assurance observations
- Trigger point for process improvements
- Foster a culture of collaboration and information sharing for efficient execution; build strong relationships with internal clients
- Ensure risks & issues are escalated appropriately within the governance structure
- Experience within the Financial Services industry, especially for retail customer
- Quality Assurance background preferred
- Detail oriented and a disciplined approach to process and quality controls
- Strong documentation skills to clearly articulate results of testing
- Excellent organization, written and oral communication skills.
- Proficiency in MS Excel, documentation and metrics
- Ability to articulate complex issues concisely and communicate effectively with senior management
- Strong teamwork, partnership, and collaboration.
About the JPMorgan
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
Company’s history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.