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JOB POST: Process Specialist at Wipro, Hyderabad: Applications Open

Applications are invited for Process Specialist at Wipro, Hyderabad for the year 2021. Online applications are open on the official website.

About Wipro

Wipro Limited is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful.

A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 190,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

Eligibility

Customer Orientation, Centricity and Communication

  • Exceptional customer service focus, including attention to detail and producing quality results
  • Strong communication with superior verbal and written skills. Experience in wiriting Emails & Chat is preferred
  • Ability to comprehend complex and variable Customer Queries
  • Ability to summarize the situation and be able to articulate the response on the Query received
  • Takes end-to-end Ownership and accountability of Customer Issues for resolution
  • Ability to gauge the Customer’s sentiments & emotions

Problem Solving and Decision making

  • Attention to detail
  • Ability to unpack customer issue – Layer by layer
  • Ability to navigate through unknown and look for solution
  • Understand the root cause of the issue and ability to assess downstream impact to other processes
  • Not hesitating to seek help, probing and going the extra mile to solve Googler issue
  • Ability to do diagnostic work and process information logically
  • Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome. e.g- seeking support and additional information from other stakeholders and communicating the solution to requestors back

Aptitude & Logical Reasoning

  • Ability to intrepret Customer’s situation and connect the dots to the available resources & solution
  • Requires good analytical skills in order to validate complex & dynamic queries
  • Ability to prioritize & organize tasks

Ownership & accountability

  • Ability to take end-to-end ownership of a task and see it through completion
  • Manage multiple handoffs and information flow from diverse sources
  • Demonstrate accurate application of logical and analytical reasoning towards performing while data processing
Responsibilities
  • Address Flexible work approval requests and validating based on predefined guidelines and protocols
  • Provide support based on available resources and triage requests to respective POC for approvals (as per process requirements)
  • Provide final confirmation on request post successful validation
  • Prepare Flexible work specific documentations, review for accuracy managing document ratification
  • Manage system specific data changes due to Flexibel work approvals ensuring zero impact to payroll
  • Coordination with multiple stakeholders to manage escalations, sensitive inquiries, exception requests

Leave Information Approvals

  • Receive Leave request approvals and validate against pre-defined guidelines
  • Check for leave information mapped in system and validate for regional compliance and business rules
  • Approvals and confirmation of request post validation
  • Interpretation of request and supporting requestor with available resources and guidance (as the case may be)
Experience

Between 1.5-5 years of experience. Candidate with an experience in any of below vertical:-

  • Customer Service- (ITES/Aviation/Hospitality)
  • HR Helpdesk or Employee services,
  • Email/Chat/voice based support
Click here to apply for Process Specialist at Wipro, Hyderabad,


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