JOB POST: EJ Analyst at NCR Corporation, Mumbai: Applications Open

Applications are invited for EJ Analyst at NCR Corporation, Mumbai for the year 2021. Online applications are open on the official website.

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Eligibility

  • Any Graduate / Post Graduate
  • Basic knowledge of networking with tech certifications in computers.
  • Good knowledge of MS Excel.
  • Good analytical and troubleshooting skills.
  • Good communication skills – English and Hindi is must.
  • Experience in EJ operations will add more value.
  • Ready to work in shifts (Morning / Afternoon / Night incl. Weekends)
  • Good organizational skills and able to work well independently and within the team.
  • Should able to effectively communicate and coordinate with customer and various departments associated with EJ services.

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Timely response to customer over email for the requirement of EJ files.
  • Handling inbound calls from onsite CEs and support them troubleshoot the EJ issues.
  • Knowing our products inside and out so that you can answer questions.
  • Taking prompt action on customer query & the incidents as per standard process.
  • Keeping records of customer interactions, transactions, comments and complaints as per standard process
  • Communicating and coordinating with colleagues as necessary.
  • Ensure to follow all compliances related to work flow.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Click here to apply for EJ Analyst at NCR Corporation, Mumbai.


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