JOB POST: CXQO Associate by Amazon, Bengaluru: Applications Open

Applications are invited for CXQO Associate by Amazon, Bengaluru for the year 2021. Online applications are open on the official website.

About Amazon

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.

Job description

As a CXQO Associate, you will be presented with an exciting opportunity to work in an upcoming project which is envisioned to revolutionise the way customer shops for essentials.

As a CXQO Associate, you won’t directly engage with customers but instead support our backend algorithm and computer vision to improve its accuracy by Human In The Loop process. In this process , you will improve the accuracy of our algorithm by reviewing partially-identified/ unidentified products from the images and correcting it.

  • 0-2 years of experience in a contact center or equivalent.
  • Ability to work any shift including: weekends and holidays.
  • Comfortable working in an ambiguous and fast paced environment.
  • Must be able to work in a work from home environment when necessary.
  • High attention to detail.
  • Good communication skills.
  • Proven record of delivery of performance metrics in an Operations environment.
  • Practical knowledge of data processing needs and trade-offs.
  • Experience with root cause analysis.
  • Execute Human In The Loop tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
  • Perform data collection tasks for future ML(Machine Learning) training and improvements.
  • Report issues with tools and software to the development team when necessary.
  • Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
Click here to apply for CXQO Associate by Amazon, Bengaluru.

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