JOB POST: Community Associate at WeWork, Mumbai: Applications Open

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Applications are invited for Community Associate at WeWork, Mumbai for the year 2021. Online applications are open on the official website.

About WeWork

WeWork is a platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life’s work. Our mission is to create a world where people work to make a life, not just a living, and our own team members are central to that goal.

About the Role

A Community Associate is the primary point of contact for the community and acts as the “face” of WeWork.

Eligibility

  • College graduate preferred, but not required
  • Strong verbal and written communication skills
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion for entrepreneurial communities
  • Passion and understanding for WeWork’s mission and values
  • Proficient in basic computer skills
  • Customer service and/or sales experience a plus

Roles & Reponsibilities

Greeting/Point of Contact

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  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage We Member check-ins and check-outs
  • Prepare and distribute promotional materials to guests/potential members
  • Answer “walk-up” member and guest questions or refer inquirers to additional resources

Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Solve member-related issues to ensure a cohesive community

Events and Community Management

  • Assist with set-up and breakdown of events.
  • Prepare newsletter

Building Operations and Management

  • Assist with move-ins and move-outs; 
  • Assist with building operations and maintenance to ensure the highest level of member experience
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to the Community Manager and document accordingly.

Click here to apply for Community Associate at WeWork, Mumbai.


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