Customer Ops Support Internship at Postman [6 months; Remote]: Apply Now!

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Applications are invited from eligible candidates for the 6-months Remote Customer Ops Support Internship at Postman.

About Postman

Postman is the collaboration platform for API development. Postman’s features simplify each step of building an API and streamline collaboration to help create better APIs—faster. More than 15 million developers and 500,000 organizations worldwide use Postman today.

About the Internship

Postman is looking for a Customer Ops Support Intern to join our growing Support team. This is an entry level role in the Customer Org at Postman.

Edureka - PG Diploma in AI & Machine Learning
Edureka - PG Diploma in AI & Machine Learning

The ideal candidate would be passionate about helping customers, love putting yourself in your customer’s shoes (no matter how big or small), enjoy resolving problems, identifying root causes of issues, and thrive in a team environment. 

Note: This is a paid internship for 6 months with a possibility of conversion to a full time job.

Only those candidates can apply who

  • Can start the internship as soon as possible
  • Are available for a duration of 6 months with a possibility of conversion to a full time job
  • Is comfortable working on Saturdays and Sundays as this is a weekend support position 

Responsibilities

  • Manage a queue of non-technical support tickets
  • Prioritize issues based on severity and customer impact
  • Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
  • Triaging of Sales leads, Security, Legal and other inquiries to different internal teams
  • Handle payments, refunds, credits and other sensitive customer requests 
  • Collaborate with many cross-functional organizations daily
  • Raise product bugs to relevant teams
  • Participate in our 24/7 global coverage plan

Qualifications

  • Excellent written and verbal communication skills
  • Flexibility to work different shifts (including evenings, weekends, or holidays)
  • Comfortable working on saturday and sunday as this is a weekend support position
  • Good composition skills – ability to compose grammatically correct and concise written response
  • Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)
  • Hands on experience with Zendesk, Salesforce, JIRA is a positive
  • Self-starter, working autonomously to find workarounds and solutions, but knows when to ask for help
  • An ability to adapt to rapidly-changing environments and processes

How to Apply?

Interested applicants can apply for the internship through this link.

Location

Remote

Click here to view the official notification for the Customer Ops Support Internship at Postman.

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